One of the most important parts of being an effective manager is successfully creating goals and communicating expectations to team members. Managers should focus on creating SMART (specific, measurable, achievable, realistic, timebound) goals for their team. De Souza said the objectives that are set at an organizational level should also be translated into departmental and individual goals.
“There must be a transparent link between all goals set throughout the organization,” she said. “Goals must be set in agreement with team members.” After setting goals, good managers are transparent with team members about their expectations. De Souza recommends reviewing goals on a structured basis. You can regularly check in with team members to ensure they are happy and feel challenged in their roles. Communication is not one-sided, though; you must listen as much as you talk.
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“Leaders who don’t listen will eventually be surrounded by people who have nothing to say, nothing to add,” said Shtull. “In addition to giving up control of all the work, as a boss, you’ll also have to break the addiction to being right all of the time. Don’t always promote your own view. If your own ideas sound set in stone, your team members won’t want to offer theirs.”
Xan Raskin, founder and CEO of Artixan Consulting Group LLC, added that great leaders don’t just listen – they listen to understand. “Making sure your employees know you not only heard them, but you understand (even if you disagree) goes a long way to building a long-term rapport with employees.”